Frequently Asked Questions

If I add my logo, how do I send it to you?

It is best to email your logo to [email protected] A resolution of 300dpi is strongly recommended to get a satisfactory print job. We prefer TIF, EPS or PDF files.

Can I order different cards? What is the price if I order 5 lots of 100 cards?

The price is based on the size of the total order, which means 5x 100 cards would get you the same price as ordering 500 of the same card. If you have a mixture of portrait and landscape cards, then there is an additional charge of $20 for the additional print run.

Can I order extra envelopes and card only stickers?

Yes. The card only stickers are available for 2.5 cents each. White envelopes are 5 cents each. Coloured envelopes are 10 cents each. Please phone or email us immediately after placing your order, or add it as a comment to your order.

Do I still get my envelopes if I forget to select a colour on the order form?

Yes. If you do not indicate what colour envelope you like, we will send you white envelopes. If you change your mind on the envelopes, you can return the ones you receive and we will send you different ones immediately. Please also let us know if you do not require envelopes.

What do I do if I run out of envelopes?

We will as a rule send 1% more envelopes than the number of cards you order to allow for mistakes. If you are short of envelopes, just let us know how many more you need and we will send you more free of charge.

Do I automatically get card only stickers?

No. Not many people use card only stickers these days so you will need to request them as part of your order. If you receive your order and forgot to order your free card only stickers, just let us know and these will be sent to you immediately.

How do I send my signatures to you?

When ordering online, you can upload your signatures directly into the card template. They are automatically resized to 300 DPI, which is suitable for printing. If you are ordering via a different method, it is best to email your signatures. If you can't do this, then get all of your staff to sign their name in a medium/thick black pen on a clean unfolded blank white sheet of paper. Do not fold the page through any of the signatures. Then mail the signatures to us to scan in and our graphic designer will arrange for the signatures to be placed around your message.

Do signatures cost extra to print inside the card?


How much is it to add our logo inside the card?

Nothing. We charge extra if you need our designers to tidy up your logo so make sure it is at least 300dpi when sending it electronically. Remember if you want your logo printed in colour there is an additional printing cost of 18 cents per card. If you need us to help generate your logo or create it as a high resolution file, we charge $130 per hour for artwork.

What happens if you are out of a particular item?

We do run out of stock of some items, especially in November and December. We endeavour to update stock levels ASAP on our website to prevent ordering cards which are no longer stocked. However in the event where an unstocked card is ordered, we will let you know and ask you to make another choice. To avoid disappointment, order early, especially the 30% off cards, since these are very popular and some designs run out quickly.

What do I do if I want to create my own message?

You are welcome to type your own personalised message when ordering online or make slight changes to our templated messages. Otherwise, you may email or fax your order, or we can even take your order by phone.

Do I receive a proof before my cards are printed?

When ordering online, because you are setting up your own card, there is no need for an additional proof. It is a requirement of completing an online order that you approve your own message for printing (you have an opportunity to view it before approval). When ordering by email, phone, fax or mail, straightforward orders can often go straight to print. However, to guarantee you receive a proof, let us know. Proofs can be sent back to you by fax, email or mail. We prefer to send you a proof by email. We will also confirm the price with your proof.

Do I pay extra for colour printing?

Yes. If you want your cards printing in any colour(s) other than all black, then the extra charge is 18 cents per card. For example, 200 cards printed in colour costs an extra $36. 500 cards printing in colour costs an extra $90. We print our cards using a CMYK digital printing process so there are no plates and no additional charges based on the number of colours printed, however we cannot cannot guarantee spot or PMS colour matching. Please contact us directly if you require colour matching or have any other special printing requirements.

Can I receive free samples before ordering?

Yes. Just let us know which card(s) you would like and we will mail some blank cards to you.

What are the absolute lowest priced cards available?

Our most economical cards are in our 30% off range consisting of designs from 2017 and earlier. These are the same quality as our other cards.

When will I receive my Christmas cards?

Please indicate with your order when your cards are required and we will send them to you by this date. For all online orders, your cards are sent to print immediately, negating the time required to receive and approve a proof manually. When ordering by other methods, please allow 48 hours to receive your first proof. Your cards will be delivered within three weeks of proof approval. Urgent delivery by courier or express post may be billed to you at cost.

When do I pay for my cards?

You do not need to pay for your cards with your order. We can issue you with a 30 day account (identification may be required for new customers). You can pay by direct deposit, cheque or cash. We also accept MasterCard and Visa online, and additionally AMEX payments by telephone. There are no extra surcharges for credit card payments.

What is the postage fee?

We charge a flat standard delivery fee of just $7 for all orders. If you require faster delivery by Express Post, courier or EMS it will be billed at cost.

Want to discuss your requirements?

Contact us and we can run you through some options!